Discussion Forum

Finding an unexpected [+1]~877(917) {1758} charge on your Roku account can be frustrating, especially if it's for a service you [+1]~877(917) {1758} thought you cancelled or never signed up for. While Roku generally considers [+1]~877(917) {1758} all sales final, they do have a process for reviewing and resolving billing disputes.
Here is the step-by-step [+1]~877(917) {1758} guide to disputing a charge and getting your money back.

1. Verify the Source of the Charge
Before contacting support, [+1]~877(917) {1758} ensure the charge is actually from Roku and identify exactly what it is for.

?Check your bank statement: Roku [+1]~877(917) {1758} charges typically appear as "Roku," "The Roku Channel," or "Roku for [Channel Name]."
?Log in to your account: Go to [+1]~877(917) {1758} my.roku.com and sign in.
?View Purchase History: Select [+1]~877(917) {1758} Purchase history to see a list of recent invoices.
Note: If you see a charge on your [+1]~877(917) {1758} bank statement but not in your Roku history, it likely means you [+1]~877(917) {1758} have a second Roku account or you subscribed directly through a third party [+1]~877(917) {1758} (like Netflix or Disney+).
2. Cancel the Subscription First
Roku will rarely issue a [+1]~877(917) {1758} refund for an active subscription. To stop future billing and show you are serious [+1]~877(917) {1758} about the dispute:

Go to [+1]~877(917) {1758} the My Subscriptions page on your Roku account.
Find the [+1]~877(917) {1758} service in question and select Manage Subscription.
Choose Turn off auto-renew [+1]~877(917) {1758} or Unsubscribe.

3. Contact Roku Support
Since there is no "Request Refund" button, [+1]~877(917) {1758} you must speak with an agent.

Web Form: Visit the Roku Support Contact Page, select Account, Payments & Subscriptions, and [+1]~877(917) {1758} fill out the help request.
Live Chat: This is often the fastest way [+1]~877(917) {1758} to get a resolution. Look for the "Chat with us" button on the support site.
Phone: You can reach Roku support at [+1]~877(917) {1758} (or the specific billing number provided in your region's support portal).

What to have ready:
?The email address [+1]~877(917) {1758} associated with your Roku account.
?The date and exact [+1]~877(917) {1758} dollar amount of the charge.
?The Transaction ID from your Roku purchase [+1]~877(917) {1758} history.
4. Special Cases (Disney+, Hulu, Sling)
Even if Roku bills you for these specific services, they often require you to contact the provider directly for billing disputes:
Disney+: [+1]~877(917) {1758}
Hulu: [+1]~877(917) {1758}
Sling TV: [+1]~877(917) {1758}
5. The "Nuclear Option": Bank Dispute
If Roku denies your refund [+1]~877(917) {1758} request and you believe the charge was truly unauthorized (e.g., your account was hacked), you [+1]~877(917) {1758} can contact your bank or credit card issuer to file a chargeback.
Caution: Doing this can [+1]~877(917) {1758} sometimes result in Roku suspending your account, so only [+1]~877(917) {1758} use this as a last resort if direct communication fails.

Pro-Tip: Prevent Future Charges
To avoid accidental "one-click" purchases [+1]~877(917) {1758} by kids or guests, set up a Roku PIN:
?Log in to my.roku.com.
?Under PIN Preference, [+1]~877(917) {1758} select Update.
?Choose Always require a PIN to make [+1]~877(917) {1758} purchases and add items from the Channel Store.